As a Sony Dealer we’re here to help, sometimes at our own expense.  At AVX we primarily install Sony and Samsung TV’s for a few simple reasons.  They work; we can easily control them with virtually any control system (RTI, Crestron, AMX, URC), almost every model has a fantastic picture, brand recognition and ease of installation.

Recently we install a Sony KDL 46EX710 and it’s beautiful.  Like most of these new displays it’s an LCD and it’s web enabled.  What does this mean?  You don’t need a Roku or AppleTV with one of these TV’s.  It has Netflix, Pandora, Amazon Video, Slacker Radio, Flickr and more built right it!  This is all available with one single connection, Ethernet (yes it needs power too), most TV’s have an Ethernet jack but many include wireless as well. 

In explaining the web content and how it’s accessed I failed to mention one very important thing, YOUR TV IS A COMPUTER NOW and guess what sometimes it has software problems.  To qualify the “computer” part of my statement, all of these TV’s have microprocessors (just like your iPad), operating systems (like Mac OS or Win7) and a user interface which in this case is a remote control.  Welcome to the convergence of PC and TV, it’s here people.

Now the problem with that, we have had to do factory resets on more than one Sony TV in the last week.  It took one of our technicians calling Sony to figure out the special “Factory Reset” sequence.  This ultimate wiped out all setting we had previously done to the TV but fixed our problems.  The 2 problems we have seen are:  HDMI from a surround processer did not work on any input (directly from any source worked fine so we knew our cable was fine) and the second problem was that none of the web content was available even after refreshing the content in the user menu. 

This was supposed to be a short post on how to fix (reset) your Sony TV so here it is: